Terms and Conditions

United States Residents:

A renter, additional renter, or authorized additional driver who is a resident of the United States, must present at the time of rental a driver's license issued by any state, territory or possession of the United States that is valid for the entire rental period. Culture Solutions does not accept a learners permit as a valid driver’s license.

2. Deposits and Payments:

To qualify to rent a Culture Solutions vehicle, the renter, additional renter, or authorized additional driver must present at the time of rental a payment card (credit, debit or prepaid debit card) in each individual’s own name so that we can keep it on file in case of incidentals. The name and signature on the driver’s license and payment card must be the same. Eligible payment cards are American Express, Discover, MasterCard or Visa. We accept credit cards, debit cards, prepaid debit cards and cash. All forms of payment require insurance verification at the beginning of the rental process. Culture Solutions will perform an insurance verification with the customer’s personal or business auto insurance carrier to verify that the insurance policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision insurance benefits to cover the rented vehicle and does not have a deductible greater than $500. If the customer's auto insurance policy fails to provide collision insurance benefits for the Culture Solutions vehicle, the rental agreement will not be processed unless the customer chooses to purchase the optional Culture Solutions Collision Damage Waiver (CDW)(when available). Before the rental all estimated charges of the rental, plus an additional security deposit shall be paid before the vehicle will be released to the renter. The security deposit is $250 for renter’s 25 years old and older. The security deposit is $350 for renter’s 25 and under.

These funds will not be available for your use until after you return the vehicle and your bank releases the funds. Some banks take up to 14 days to return debit card funds. If you paid your deposit in cash, it will be refunded the day you return the rental.

3. Insurance, Collision Damage Waiver and Optional Coverages

The renter, additional renters, or authorized additional drivers are fully liable for any loss or damage to the rental vehicle, even if someone else caused it or the cause is unknown, whether due to theft, fire, hail, flood, collision, vandalism, or any other cause, subject to any limitations imposed by the law where the vehicle is rented. This liability will not exceed the full value of the vehicle, plus; actual towing and storage charges; loss of use; diminution in value (regardless of whether the vehicle is repaired), a reasonable administrative fee, pro-rata license fees, all rental charges through the date you report the incident if not returnable or the contract return date, whichever is later, and any other out-of-pocket expenses incurred by Culture Solutions as a result of the loss or damage to the vehicle. The renter and or any additional renter and or authorized additional driver (and the respective insurance companies of each) is primarily responsible for all third-party claims of personal injury, including death, and property damage caused or arising from the use and operation of the Culture Solutions vehicle during the rental. If Culture Solutions is required to provide primary coverage, it shall only be in an amount necessary to satisfy the minimum financial responsibility limits required by law. Where permitted, Culture Solutions does not provide uninsured and underinsured motorist coverage. In those states where Culture Solutions must provide such coverage, Culture Solutions will only provide such coverage up to the minimum limits required by law. All renters must have verifiable collision coverage for the rented vehicle. The most common method of providing collision coverage is through the renter’s personal or business auto insurance policy. Another common method to provide verifiable collision coverage is through the car rental damage benefits provided by a credit card issuer, renters insurance deductible not being over $500. Renters may choose to purchase the optional Culture Solutions Damage Waiver, when available.

4. Additional Renters and Drivers:

The Culture Solutions vehicle may be driven only by a renter, additional renter or an authorized driver listed in the rental agreement. All renters, additional renters or authorized drivers are required to qualify to drive the Culture Solutions vehicle. To qualify, Culture Solutions requires that all renters, additional renters and additional drivers (including spouses) verify their identity before the rental period begins and provide; a valid driver’s license, a physical street address (residence), sign the rental agreement and pay an additional renter or driver fee. All renters, additional renters or authorized drivers may be subject to a driver record check and or a credit record check. Government renters on official orders, corporate account customers renting on corporate rate plans, and drivers or companions of physically impaired customers do not need to pay an additional driver fee. The additional renter or driver may also be subject to an underage 25 driver's fee. No other persons are authorized to drive the vehicle.

5. Age of Renters:

The minimum age to rent a vehicle at Culture Solutions is 18 years of age. Renters, additional renters and or authorized additional drivers that are 18 to 24 years of age will be charged a higher security deposit. Renters 21 to 24 years of age are permitted to rent only Economy through Full Size Vehicles, Intermediate SUVs, Mini Vans, Work Pick-up Trucks, Cargo Vans and Cargo Trucks.

6. Gasoline and Refueling Charges:

The renter must refill the fuel tank to the same level as when the vehicle was rented. Refuel with the appropriate type of gas which is listed in your rental contract.

Renters that choose the prepaid fuel option, if available, will pay the specified charge as set forth in the rental agreement and have no obligation to return the vehicle with any fuel. There is no credit or refund given for any fuel in the tank at the end of the rental.

Renters that do not choose the prepaid fuel option and do not return the vehicle at the same fuel level as when rented, will be required to pay a fuel charge for the cost and service of refueling the vehicle. The fuel charge is based on the estimated number of gallons needed to refill the tank multiplied by the rate per gallon charge specified on the rental agreement plus a refueling convenience fee of $15.

7. Rental Rates, Geographic Driving Limits and Optional Equipment:

Rental Rates:

Culture Solutions offers hourly, daily and weekly rates. The minimum charge is one hour, plus mileage, if applicable. If vehicle is returned late, the renter will be charged for any additional time used until the vehicle is returned, up to the applicable rate. Mileage charges, if applicable, will be the number of miles driven as determined by the odometer readings at the beginning and end of the rental. If the renter fails to comply with the minimum or maximum keep conditions applicable to the rental rate, including any geographic driving restrictions, a mileage charge, rate surcharge or other rate plan may be charged. Calendar day pricing will be disclosed when in effect.

Geographic Driving Limits:

Driving is restricted to the Continental United States.

Optional Equipment and Services:

Child Safety Seats:

For an additional charge, infant, toddler, and child / youth safety seats are available. Please contact Culture Solutions at (219) 281-2588 to confirm availability and reserve the rental of a child seat.

Electronic Toll Transponder:

Culture Solutions offers electronic toll transponder devices on every vehicle for use during the rental. All tolls incurred during the rental period will be billed at the end of the rental period. If tolls are used during the rental, a $2 administrative fee will be included in the toll charge. If you have a personal transponder or account, it may not transfer to the rental vehicle and you may be charged a toll violation by the toll authority. Renter is responsible for all toll road violations Please be advised that some toll roads are managed electronically and have no manned booths for cash payment.

One Way Rentals:

Culture Solutions does not currently offer one-way rentals. Delivery to certain locations is available for an additional fee.

8. Additional Fees and Charges:

The renter may incur one or more of the following charges and fees; an on-airport or off-airport concession recovery or access fee, an airport consolidated facility charge, an airport transportation facility charge, frequent flyer surcharges, and vehicle license fees (which are the estimated average per day portion of our annual vehicle tax, license, title, inspection and registration costs). There may also be other government-imposed fees and charges on total rental charges. These charges may be calculated either as a percentage, or a per day charge, or a per rental charge.

9. Smoking and Pet Policy:

There is no smoking allowed in any Culture Solutions vehicle. If evidence of smoking is found, a $250 cleaning fee will required.

10. Rental Expectations:

You agree to return the car to us in the same condition you received it, ordinary wear and tear excepted, on the date, at the time and to the location specified in the Rental Contract. You must return it sooner on our demand. If you return it earlier or later, a different or higher rental rate may apply and, if returned later, you may also be charged a late return fee. The car must be returned to the agreed return location as specified on the Rental Contract. If return is indicated to a location other than the location where your rental commences, you may have to pay a one-way service fee. If you return the car to a different location from the agreed return location without our permission, you agree to pay an unauthorized return location fee specified by us. If you do not return the car to the location specified in the Rental Agreement, as and when required under the Rental Agreement, you may be subject to criminal penalties. If we do grant an extension a different or higher rate may be applied to the extension period and a service fee may also apply. We can repossess the car at any time in our sole discretion for reasons that include but are not limited to the following: the car is found illegally parked, being used to violate the law or the terms of the Rental Agreement or appears to be abandoned. You agree that we need not notify you in advance and that we may take any actions reasonably necessary to obtain possession of the car, including remotely disabling the engine, remotely locking the doors, tracking the location of the car through GPS tracking devices and utilizing for our benefit any other devices connected to the car or affecting the car's operation. If the car is repossessed, you agree to pay or reimburse us for the actual and reasonable costs incurred by us to repossess the car.

If the vehicle is returned excessively dirty there will be a $125 cleaning fee. If any issues arise with the vehicle you, the renter agrees to call Culture Solutions at (219)281-2588 immediately to report it. This includes accidents, flat tires and any mechanical issues. All moving violations and tickets incurred during the rental period will be paid by the renter.

11. Lost and Found:

Culture Solutions will not be financially responsible for any personal belongings left in the rental vehicle, shuttle vehicle or within the location premises. If you have lost items, please call Culture Solutions at (219) 218-2588.